Terms of use

Who these terms apply to

A customer who has signed an AITermi service agreement: the signed agreement, the appendices and the price quote prevail over this page in any case of conflict.

A user who signed up for the system through the website without a signed agreement: this page is the agreement between us, and the confirmation in the sign-up form constitutes consent to it.

Who we are

AITermi, Exempt Dealer No. 300831930, 33 Bograshov St., Tel Aviv.

The services

Building and hosting websites, a customer relationship management (CRM) system, integrations and automations, and AI agents for small and medium-sized businesses.

The scope of the service you receive is set out in the price quote or in the plan chosen at sign-up. A service that does not appear there is not included.

Sign-up and trial period

• Sign-up is intended for businesses. You must be authorized to bind the business in whose name you signed up.
• You are responsible for safeguarding your access credentials and for managing your team's permissions.
• A 14-day trial period is granted from the moment the system goes live.
• Toward the end of the trial period we will notify you. Continued use is conditional on arranging payment, and there is no automatic charge without a payment method you have provided.
• At the end of the trial period, an account that has not been settled is suspended and subsequently closed in accordance with the data deletion section.

Payment

• Prices are plus VAT as required by law.
• Setup or project work is paid in advance. Work begins after payment is received.
• A monthly service is charged every month by direct debit or by credit card.
• A payment delay of more than 14 days entitles us to suspend the service. A delay of more than 30 days entitles us to terminate the engagement.
• A price change for a monthly service will be made only with 60 days' advance notice.
• External services (domain, communication providers, software subscriptions) are paid by you directly to the provider, unless otherwise stated in the price quote.

Term, cancellation and suspension

• A monthly service runs from month to month, with no commitment, unless otherwise set out in the price quote.
• Either party may cancel by 30 days' advance written notice. The notice period is paid in full.
• There is no refund for a month that has already begun.
• We may suspend a service immediately in the event of unlawful use, harm to the security of the system or harm to other customers.

Your data

• Your content and data, including your customers' details, belong to you. We do not use them for any purpose other than providing the service.
• CRM system data is backed up daily. Websites we host can be fully restored from the code and content in our possession.
• Upon termination of the engagement, you have 14 days to download the data. We will provide an export as a CSV file or in a similar format.
• At the end of the 14 days we may delete the data from our servers. Existing backups are deleted in the regular backup cycle.
• We may use anonymous statistical data only, without your name and without your customers' details, to improve the product.

Availability and support

• Support hours: Sunday-Thursday, 09:00-18:00. An inquiry outside these hours is handled on the next business day.
• A website or system that is completely unavailable: handled within two hours during business hours. Any other fault: within 24 hours.
• Availability target for systems hosted with us: 99.5% per month. Scheduled maintenance windows are not counted.

Permitted and prohibited use

The service may not be used for an unlawful purpose, to upload content that infringes copyright, to attempt to break into the system or to access another customer's data, to transfer the subscription to another party, or to copy the system.

Exceptional use in terms of volume, load or number of messages sent will be handled by moving to a suitable plan, in coordination with you in advance.

Messages you send to your customers

The system lets you send messages via WhatsApp, email and other channels. You are the sender for all intents and purposes.

It is your responsibility to obtain prior consent from recipients, to allow them to opt out, and to comply with Section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742-1982 and any other relevant law. We provide the tool, not the mailing list and not the content of the message.

AI agent and automations

• The AI agent generates automated responses and may make mistakes. It must not be relied upon as professional, legal, medical or financial advice.
• It is your responsibility to define the agent's boundaries and to supervise the correspondence it conducts on behalf of your business.
• Content sent for processing by a language model is transferred to an external provider. Details are in the privacy policy.
• An automation operates according to the rules you have defined. We are not responsible for the outcome of a rule defined by you.

Third-party services

The service relies on external providers, including Google, Meta, payment processors and communication providers. Accounts with these providers are opened in your name and belong to you, and you pay them directly.

We are not responsible for a fault, a policy change or a discontinuation of service at an external provider. Some of the services are subject to approval by an external party, and such approval is not within our control.

Intellectual property

• Your content and data belong to you.
• The code, systems and technology of AITermi belong to us. You receive a right of use for as long as the engagement is in effect.
• A domain registered in your name belongs to you.

Limitation of liability

We are not liable for indirect damage or loss of profits.

Our liability cap: for a monthly service, the amount paid in the last three months. For a project, the amount paid for that project.

We do not guarantee any particular ranking in Google search results.

Changes to the terms

We may update these terms. A material change will be communicated with 30 days' advance notice, and you may terminate the engagement immediately and without penalty. The date of the last update appears at the bottom of the page.

Governing law and jurisdiction

The engagement is governed by the laws of the State of Israel. The courts of Tel Aviv have exclusive jurisdiction.

Contact

Email: yoni@aitermi.com